Rento.az

Help Centre

Answers to the questions people ask most. Can't find yours? Email us — we reply fast.

Account & login

How do I register on Rento.az?

Tap “Register,” enter your name and phone number (+994), and we'll send a 6-digit SMS code. Enter the code to complete registration. No password needed — we use phone verification.

I'm not receiving the SMS code.

Check that your number starts with +994. Wait at least 60 seconds before requesting a new code — you can request up to 5 per hour. Check your phone's SMS inbox, not a messaging app. If it still doesn't arrive, email us with your phone number.

I entered the wrong code too many times.

After 5 incorrect attempts, the code is locked for security. Request a new one and try again.

How do I delete my account?

Go to Cabinet → Settings → Delete Account. This removes your listings and personal data from public view.

Listings & publishing

How do I create a listing?

Log in, tap “Create listing,” choose a category, fill in the details — title, description, price, location, photos — and submit. It's reviewed before it goes live.

Why isn't my listing visible yet?

Every listing is reviewed before it appears in search, which usually takes a few hours. Check its status in Cabinet → My listings.

My listing was rejected. What now?

You'll get a notification with the reason — usually unclear photos, a misleading title, the wrong category, or content that isn't allowed. Edit it based on the feedback and resubmit at no extra cost.

How long does a listing stay active?

30 days. You'll be notified 3 days before it expires, and can renew it from Cabinet → My listings.

How much does it cost to post a listing?

Listing is currently free (0 AZN). If that changes, the price will be shown before you submit.

Contact & phone reveal

How do I contact a listing owner?

On the listing page, tap “Show phone number.” Their number appears and you can call or message directly.

Is my phone number visible to everyone?

No. It's only shown to someone who actively taps “Show phone number” on your listing — never displayed publicly.

Rent-Buddy (Share & Split)

What is Share & Split?

A way to find someone to share a rental with. When creating a listing, mark it as open to sharing and state the split — it then appears in the Share & Split section.

How do I find a rent-buddy?

Open Share & Split from the homepage, browse listings from people looking to share, and contact them the same way — by phone reveal.

Still need help?

Email us and we'll get back to you.

[email protected]